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ZoraLead

Terms of Service

General Terms and Conditions applicable to online sales of ZoraLead licenses

Preamble

These General Terms and Conditions (GTC) govern the online sale of licenses to use the ZoraLead software, published by:

FERGOLA VINCENT - Entrepreneur Individuel (EI)

SIREN: 884566241 | SIRET: 88456624100011

VAT Number (EU): FR89884566241

Registered Office: NICE (06300), France

Email: contact@zoralead.com

Article 1 - Purpose and Acceptance

These GTC define the rights and obligations of the parties in the context of the online sale of licenses to use the ZoraLead software (hereinafter "the Software").

Any order implies unconditional acceptance of these GTC. The customer declares having read these GTC and having accepted them before placing an order.

Article 2 - Products and Services

ZoraLead is a desktop application that provides:

  • B2B lead generation through SEO analysis
  • Website analysis and SEO scoring
  • Automated personalized email campaigns
  • Lead and campaign management

License: Non-exclusive, personal, and non-transferable right to use the Software.

Delivery format: Downloadable software + License key (format: ZORA-XXXX-XXXX-XXXX-XXXX) sent by email.

Article 3 - Pricing

Prices are indicated in euros (€) including all taxes:

  • Monthly subscription: €549 / month
  • Annual subscription: €5,990 / year (€499.17 / month - Save 15%)

Prices are firm and non-revisable during the current subscription period.

All prices are in Euros (EUR). International customers will be charged in EUR and their payment method will handle currency conversion if needed.

VAT: As an auto-entrepreneur under the French micro-enterprise regime, FERGOLA VINCENT EI benefits from the VAT exemption (franchise en base de TVA - Article 293 B of the French General Tax Code). No VAT is charged or collected on any sales. All prices shown are final prices without VAT.

Article 4 - Taxes and Duties

4.1. VAT Exemption

As an auto-entrepreneur under the French micro-enterprise regime, FERGOLA VINCENT EI is exempt from VAT (Article 293 B of the French General Tax Code). No VAT is charged on any sales, regardless of customer location.

4.2. Non-EU Customers (International)

Prices are displayed excluding taxes for customers outside the European Union. Customers are solely responsible for any applicable local taxes, duties, VAT, or other charges in their country of residence.

As an auto-entrepreneur based in France selling digital services internationally, we are not required to collect sales tax, VAT, or similar taxes for customers outside the EU. However, customers may be subject to:

  • Local sales tax or VAT in their jurisdiction
  • Import duties or digital service taxes
  • Any other applicable local charges

It is the customer's responsibility to:

  • Determine and comply with all applicable tax obligations in their country
  • Declare and pay any required taxes to their local tax authorities
  • Seek professional tax advice if needed

FERGOLA VINCENT EI does not collect, remit, or provide tax advice for jurisdictions outside France. We recommend consulting with a local tax professional regarding your specific tax obligations.

Article 5 - Order and Payment

5.1. Order Process

Orders are placed online via the zoralead.com website. The customer selects their subscription (monthly or annual) and proceeds to secure payment.

5.2. Payment Methods

  • Payment by credit card (Visa, Mastercard, American Express)
  • Secure payment via Stripe (PCI-DSS certified)
  • Immediate payment for instant activation

5.3. Order Confirmation

Order confirmation and invoice are sent by email immediately after payment.

Article 5 - License Delivery

5.1. Delivery Time

The license key is sent immediately by email after payment confirmation (subject to bank validation, maximum 2 hours).

5.2. Software Download

The software download link is provided in the confirmation email. The customer can download the software for:

  • Windows 10+ (.exe file)
  • macOS 10.14+ (.dmg file)

5.3. Activation
The customer activates their license by entering the provided license key when first launching the software.

Article 6 - Right of Withdrawal (Article L221-28 of French Consumer Code)

6.1. Principle

In accordance with Article L221-18 of the French Consumer Code, the customer has a period of 14 calendar days to exercise their right of withdrawal from the conclusion of the contract.

6.2. Exception for Digital Content (Article L221-28-3)

IMPORTANT: The right of withdrawal cannot be exercised for contracts for the supply of digital content not supplied on a physical medium whose performance has begun after the consumer's express prior consent and express waiver of their right of withdrawal.

By proceeding with the software download and/or license key activation, the customer expressly acknowledges:

  • Having been informed of the loss of their right of withdrawal
  • Expressly consenting to the immediate commencement of contract performance
  • Expressly waiving their right of withdrawal

6.3. Money-Back Guarantee (14 days)

As an exception, we offer a 14-day money-back guarantee. If you are not satisfied within the first 14 days, contact us at contact@zoralead.com for a full refund.

Article 7 - Duration and Renewal

7.1. Monthly Subscription
Tacitly renewed each month. Cancellation possible at any time with effect at the end of the current period.

7.2. Annual Subscription
Tacitly renewed each year. Cancellation possible up to 30 days before the renewal date.

7.3. Cancellation
Cancellation is performed from the customer interface or by email to contact@zoralead.com. The software remains functional until the end of the paid period.

Article 8 - Customer Obligations
  • Use the software in accordance with its intended purpose
  • Not copy, modify, distribute, or resell the software
  • Not attempt to decompile or reverse engineer
  • Provide your own API keys (OpenAI, Claude, SERP API) for feature usage
  • Comply with the terms of service of third-party services used (OpenAI, Claude, SERP API)
  • Not use the software for illegal purposes or contrary to public morals
Article 9 - Warranties and Support

9.1. Conformity Warranty
The software is guaranteed to conform to its description and advertised features. In case of non-conformity, the customer has the remedies provided by Articles L217-4 et seq. of the French Consumer Code.

9.2. Technical Support
Email support included in subscription. Response time: within 48 business hours.

9.3. Updates
Corrective and evolutionary updates are included for the duration of the subscription.

Article 10 - Limitation of Liability

10.1. Local Architecture
ZoraLead operates in local mode. The publisher has no access to customer data stored on their machine.

10.2. Third-Party Services
The publisher cannot be held responsible for malfunctions, interruptions, or limitations of third-party services (OpenAI, Claude, SERP API) used by the customer.

10.3. Backup
The customer is solely responsible for backing up their local data.

Article 11 - Personal Data Protection

The collection and processing of personal data are carried out in accordance with GDPR. For more information, please see our Privacy Policy.

Article 12 - Intellectual Property

The ZoraLead software, its documentation, source code, algorithms, and all its elements are the exclusive property of FERGOLA VINCENT EI.

The granted license does not confer any intellectual property rights to the customer.

Article 13 - Consumer Mediation

In accordance with Article L.612-1 of the French Consumer Code, the customer has the right to use a consumer mediator free of charge in case of unresolved dispute.

Competent Mediator:

CM2C - Consumer Mediation
14 rue Saint Jean, 75017 Paris, France
www.cm2c.net

European dispute resolution platform: https://ec.europa.eu/consumers/odr

Article 14 - Applicable Law and Jurisdiction

These GTC are governed by French law.

In case of dispute and in the absence of an amicable agreement, the dispute shall be brought before the competent courts in accordance with common law rules.

Article 15 - Modification of GTC

The publisher reserves the right to modify these GTC at any time. New GTC will apply to orders placed after their publication online. Current customers will be informed by email in case of substantial changes.

Last updated: November 7, 2025